Unless otherwise stated in your product's manual. The following Warranty Policy applies for products sold on shop.bigbigwon.com.

LIMITED WARRANTY TERMS

WARRANTY PERIOD

*The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the 12 calendar months.

WARRANTY EXCLUSIONS

The Limited Warranty does not apply to any: 

Use in commercial or industrial applications;

An improper power supply such as low voltage, defective household wiring, or inadequate fuses;

Damage caused by external influences;

Damage caused by use with non-approved products and accessories;

Damage caused by operating the Product outside the permitted or intended uses described in the user instructions, such as using in abnormal operating conditions (extreme temperatures);

Damage due to acts of nature, for example, lightning strikes, tornadoes flood, fire, earthquake, or other external causes;

REMEDIES

If a hardware defect is found, BIGBIGWON Inc will either (1) repair the Product at no charge, using new or refurbished replacements or parts or, (2) replace the product with a new or refurbished product. BIGBIGWON Inc will retain defective parts, modules, or equipment.

The purchaser shall not be charged (whether for parts, labor, or otherwise) for the repair or replacement of a defective Product during the Warranty Period.

HOW TO OBTAIN WARRANTY SERVICE? 

To request a Warranty Service within the warranty period, please first contact the support team for a warranty check. You must provide:

Your name

Contact information

The original invoice or cash receipt, indicating the date of purchase, dealer name, and model number of the product

We will determine the problem and the most appropriate solutions for you. Please keep the packaging your product arrived in or packaging providing equal protection so that you have the required packaging available in the event of a return. 

CONTACT INFORMATION

For customer support, please email us at support@bigbigwon.com.